Shipping Terms & Express Conditions
5/01/2020 COVID-19 Additional Amendment Supersede's any contradicting information shown below: As of 5/1/2020 all orders are non-returnable, non-refundable and non-cancellable once we have processed the order!
Minimum Store Order: $50.00 is the minimum order excluding taxes, handling Fee’s and shipping! Orders under $150.00 have a $9.95 handling fee to cover the costs of packing, credit processing & labor costs. We strive to keep of prices competitive and orders under this threshold rarely cover the processing and packaging costs. The win-win solution for all parties is simply order at least $150.00 and the handling fee with no longer appear.
Free Shipping: Free shipping on qualifying orders over $175.00! Qualifying items are marked with the free shipping tag. Only
qualifying items may ship free and requires order to be placed via
website. Emergency Supply Network has over 100,000 products which qualify for free
shipping. Large dollar value orders over $1500.00 may also qualify. Best
to contact us as the dollar amount may reach the manufacturers free
shipping threshold or we will search for the most optimal low-cost
shipping method! Free shipping is via UPS or FedEx economy ground parcel service within continental United States.
Parcel Shipping: Parcel shipping is the small route type trucks like UPS and FedEx among others.
Most shipments ship via this method unless they are beyond the limits
of these carriers. Also, some products are determined to not ship well
through these parcel carriers and LTL freight is required. Over-sized,
heavy weight, hazardous and non-standard shape or packaged goods cannot
be shipped via parcel service.
Freight LTL Truck Shipping: Items which are required to ship LTL carrier are expensive and result in express customer responsibilities. Due to the high cost of LTL Freight returns and refunds are not accepted. Please
read the full shipping terms and express conditions page prior to
completing your order! Completion of order is an express agreement that
customer will pay any and all actual freight and associated charges or
differences between the estimated and actual amounts to National Supply
Network, LLC. The actual freight along with any additional related
shipping amounts become the sole responsibility of the customer
regardless of the provided estimated amount and must be paid immediately
upon notice or invoice.
National Supply Network, LLC relies on the information provided by the
customer in relation to true and actual shipping costs and failure to
provide the proper information can result in various additional shipping
costs or carrier fee’s, storage costs, class changes and or additional
fee’s related to the shipment or delivery of goods. All orders via this website are calculated as a dock to dock delivery at a commercial non-residential provided address! Contact us immediately if the shipping address provided is other than commercial and with dock! Excessive
fees may result from your failure to provide the proper information in
regards to your stated shipping address. Some examples are residential
delivery, no dock, no forklift, lift-gate needed, high density area,
limited access area, island access, multi-level, high rise, gated
community, security gate or stop, government facility or circumstances
other than straight interstate and commercial dock delivery. See actual
shipping price and customers responsibility below.
Order Processing: Order processing may take 1-3 business days excluding holidays.
Most orders received before 1:00pm e.s.t. are proceed that day. We
rely on off-site warehouses, manufacturers and other suppliers and they
also have processing times which ultimately determines when order
processing has been completed. We strive to process quickly and most
often the processing begins within minutes of order receipt. Your order
may be in the process stage prior to a change in the online status.
Online status changes can be delayed.
Shipment Time Frame: Shipping time frame varies by depending on the product or warehouse location. Some packages are processed very quickly and put on a shipping trailer within minutes
while others may take several days before processing is complete. The
average transit time once shipped is 48 hours We do not guarantee any
processing or shipping time frame regardless of chosen shipment type.
Next day or second day only means that we will requests our source
choose shipping option when it does ship. Remember processing times are
different than shipping times. We make every effort to attempt but are
not responsible for any delays.
Shipping Insurance: All orders through Emergency Supply Network are economy based with no insurance. Once the package ships any related damage or lost shipment becomes the customers responsibility! To
avoid these risks please contact us prior to the shipment and add
insurance which varies by weight, location and value which is unable to
be determined via our shipping calculator. Refused or returned shipment are the customers responsibility see refused or return shipment section below.
Order Cancellation: Your
order can be cancelled at any time prior to the start of processing.
Cancellation becomes difficult or simply impossible once processing
starts so call us immediately once you determine you want to cancel. Receiving notification does not mean we are able to cancel or agree to cancellation. Emergency Supply Network reserves
the right to deny cancellation once we have started the processing
phase. We will make every effort but may be unable to stop the process
as the product may have been pulled from inventory, packaged, on
semi-trailer, in transit or other reasons. It may take up to 36 hours to
know if our warehouses were truly able to stop the processing. Once the
order is processed, any associated credit transaction costs, shipping
costs, return fee’s, stoppage fee’s, restock fee’s resulting from the
cancellation will be the responsibility of the customer. Emergency Supply Network reserves the exclusive right to cancel or deny orders.
Refused Shipment, Damaged & Returns: A
refused, damaged or return shipment are all considered the same. The
customer is fully responsible for all costs associated with the return
shipment along with any original shipping costs. Also, see shipping insurance section
as many of these types of shipments are lost or damaged. We must be
called prior to any return or refusal as the package me not be able to
return to the location from which it was sent. We will provide an RMA
number to be added to the package and location to ship if the item is
able to be returned or refused. It is not our responsibility to locate
the package if the refused or return policies are not followed
correctly. Often this results in no product and no refunds while
incurring additional fee’s related to the return or refusal. The
customer is responsible for inspecting the delivery for damage and
notating with delivery company. Any signs of external damage you must
notate with the carrier and refuse shipment. Acceptance signed or
unsigned is a transfer of responsibility! Once shipped the transfer of
responsibility goes to the delivery. We recommend buying insurance on
the delivery of your order, see insurance shipping section above. Your
claim to damage is in the hands of the carrier not Emergency Supply Network and
failure to document upon delivery is with the customer. We can only
assist with documented damage claims.
Shipping Estimates: Emergency Supply Network uses
an online shipping calculator which varies in accuracy. The estimated
amount is used to give the customer a general expectation as to what
shipping they may incur. The calculator is reasonably accurate when
shipping parcel which is smaller items under 75 pounds of total weight
and do not exceed 24 inches in length. Estimates exceeding this become
more difficult to estimate properly. Freight truck LTL shipments have
many variables that determine actual freight costs. The
customer is responsible and obligated for all actual freight costs above
the estimated value. It’s best to provide all location information for
the most accurate rate estimated and we highly suggest contacting
directly so we can shop for the best viable rate. See the freight LTL
truck shipping section.
Product Will-Call Pickup: We
have over nine warehouses, manufacturers locations nationwide along
with various third-party supplier locations and some stock items can be
picked up at these facilities. Please contact us
with the manufacturers part number, item SKU number, description and
quantity and we can see if pickup is a viable option. Customer takes
full responsibility of goods once the item is signed for at the pickup
facility. Item may not be returned in the same manner as it must be
shipped and follows the refused shipment & returns section above.
Actual Shipment Price & Customer Responsibilities: All
actual shipping fee’s regarding the customer’s order is the sole
responsibility of the customer as expressly agreed when choosing to
purchase via Emergency Supply Network or websites! Emergency Supply Network
reserves the right the right to send invoices for any and all unpaid
fee’s resulting from the order including any incorrect freight
differences, fuel charges, class changes, liftgate charges, storage
fee’s, limited access fee’s, dimensional fee’s, return shipping fee’s,
delivery attempt fee’s, call ahead fee’s or any other related fee
resulting from the customer’s order. These invoices will be emailed or
mailed to the billing address which was provided. The customer is
responsible for making Emergency Supply Network paid in full regarding the order
and associated costs resulting from shipping, lack of credit approval,
credit card reversals, charge backs, collections, lawyers fee’s or any
other related expense so to make National Supply Network, LLC paid in
Administrative Related Contact 502-442-0594 We are unable to answer product, status or shipping related questions via the administrative line. You must use the quote request for under site tools for product related questions.
National Supply Network, LLC and Emergency Supply Network expressly reserves all
rights concerning orders placed via this website, directly or any
company storefront, including fax, phone or any contractual
returns are subject to Emergency Supply Network standard return policy. Go to our
terms and conditions link for additional information about the terms of
sale when using Emergency Supply Network website. Void where prohibited.